Refund policy
Returns
We understand there are times when choices just don't work out, the way we thought! We do our best to provide information which helps you make an informed decision.
We have a 14 day return policy, on all purchases.
In order to help with gift giving we require you to inform us that the product will be given as a gift, in order to allow additional time for a return, if necessary. (see below)
To complete your return, we require a receipt or proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods such as food, live plants/floral items are exempt from being returned.
Clearance items cannot be refunded.
Please, do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted: (if applicable)
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.
Gifts
If the item was marked as a gift when purchased and shipped directly to the recipient, recipient will receive a gift credit for the value of the return. Once the returned item is received, a gift card or credit will be sent.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to recipient, we will send a refund to the gift giver and he will know about your return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will, also, notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Email: info@thebowerdecormarket.com
Phone or Text: 304 909-0253
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thebowerdecormarket.com
We will review your request and notify you when we authorize your return.
Store Return
Eligible products may be returned or exchanged at our storefront, during regular business hours, at our storefront, in The Highlands:
the Bower décor market
355 Wharton Circle
Suite 151
Triadelphia WV 26059
Please, contact us in advance with any questions, especially regarding current stock availability.
Shipping a Return
Once you receive the require authorization code,
send your item to:
the Bower décor market
195 View Point Ln
Wheeling, WV 26003
NO returned products will be accepted or credited without prior authorization
If returning or exchanging an item due to an incorrect choice, you will be responsible for paying for your own return shipping costs as well as any new shipping costs. Shipping costs are non-refundable.
If you receive a refund, the original shipping cost will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
Thank you, for taking the time and responsibility for reviewing our policies!
We appreciate customers like you!